Privacy Policy

Who we are

Nyx Agency is operated by Hello Network LLC, a Wyoming limited liability company located at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801. We provide professional website design and hosting services for local businesses and tradespeople.

When this policy says "we," "us," or "our," it refers to Hello Network LLC doing business as Nyx Agency.

Information we collect

We only collect information you provide directly to us:

• Contact information — name, email address, phone number, and business details submitted through our contact form or by email.
• Business information — trade, city, business name, and other details you share when requesting a website.
• Communications — messages and correspondence you send us.

We do not use tracking pixels, advertising cookies, or behavioral analytics tools. We do not collect payment information directly — payments are processed by our third-party payment processor.

How we use your information

We use the information you provide exclusively to:

• Design, build, and deliver your website
• Communicate with you about your project and account
• Send invoices and process billing
• Respond to your questions and support requests
• Improve our service based on your feedback

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-party services

Your website may include integrations with third-party services at your request, such as:

• Google Maps — to display your business location. Subject to Google's Privacy Policy.
• Google Reviews widget — to display your Google Business reviews. Subject to Google's Privacy Policy.
• Hosting providers — we use Vercel to host websites. Vercel may process technical data such as IP addresses and request logs.

We are not responsible for the privacy practices of these third-party services.

Data retention

We retain your information for as long as you are a customer and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

If you cancel your subscription and request deletion of your data, we will delete your personal information within 30 days, except where we are required by law to retain it.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing of your data
• Receive a copy of your data in a portable format

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of any sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at the address below.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of our services after the effective date constitutes acceptance of the updated policy.